Terms & Conditions

Goods and/or Services

JFF APPAREL is an online clothing business in the fashion industry that markets clothing and accessories. We try to make choosing our ranges as easy, convenient and as safe as possible.

Shipping & Returns

Delivery

Delivery is usually within 5-10 working days. We offer delivery using a selection of local couriers within South Africa for a flat fee of R100. Delivery to “outlying” areas may take a bit longer. In comparison to delivery to main centres.

Orders containing 5 or more garments may incur a R100 courier fee. This still applies when promotions are running that state there will be free delivery on orders. In which case you will only be charged for 1 Courier Fee instead of 2.

Returns

We want you to love what you ordered, but if something isn’t right, let us know. We’ll send you another colour, a new size or an entirely different style. Just let us know!

Goods must be returned within 30 days, using a door to door service with tracking numbers.

• The goods may be returned for an exchange.
• The goods must be in their original condition and packaging.
• Please email your original order details and reasoning for the return to support@jffapparel.com

Unfortunately, we cannot exchange used or customer damaged goods.

Please retain your waybill as proof of return. Without this, we cannot be responsible for any items that fail to reach us.

Competitions

From time to time, JFF APPAREL may run competitions through its website and other channels. The prizes offered as well as the competition requirements (for winning) may also change from time to time and will be disclosed during the running of the competition.

The winner of competitions will be decided by JFF APPAREL at its full discretion. JFF APPAREL staff and their family members will not be considered for competition winners.

Service Disruption

JFF APPAREL reserves the right to limit or discontinue the functionality of the site. While we strive to continuously be online, we cannot exclude cases in which the page may be unavailable for a few moments. In rare cases this may cause data loss.

Intellectual Property

JFF APPAREL retains all copyright and other rights to services, as well as listings, information, images, videos, and databases (the “Property Protection”). A modification, reproduction, publication, disclosure to third parties and / or exploitation of the protected property without the prior written consent is expressly prohibited by JFF APPAREL.

Customer Privacy Policy

JFF APPAREL takes all reasonable steps to protect the personal information of users.

Payment Options Accepted

Payment can be made via Visa, MasterCard, debit and credit cards via our Netcash paygate solution

Credit Card acquiring and security

Credit card transactions will be acquired for JFF APPAREL via Netcash (Pty) Ltd who are the approved payment gateway for Mercantile Bank

Changes in general conditions

JFF APPAREL reserves the right to revise these terms from time to time. If you disagree with the general terms you cannot use our service. We will put a notice on the website if there are any changes to the Terms & Conditions.